Returns and Exchanges
New merchandise (taekwondo uniforms for example), excluding books and DVD’s, that has not been washed, worn, altered, or soiled and is still suitable for resale, may be returned within 30 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 30 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets. No returns are allowed on custom or clearance items. All Returns and exchanges may include an exchange fee or restocking fee.
If our products show any type of manufacturing defect, we will ship the exact replacement item with no additional shipping charge. (However, an additional shipping charge will occur for all other exchanges)
Please note: Items that have been cut, altered, printed or changed will not be honored for return. Items must be returned with in their original packaging
If you’d like to exchange your product for something else, please return it to us for a full refund (excluding shipping) and place a new order on our website.
If you have received merchandise that is incorrect or defective please contact the J Calicu USA Customer Service Team upon receipt by email at info@jcalicuusa.com or by phone (956) 220-6789.
To return or exchange a product:
- Wrap merchandise securely.
- Include a copy of your proof of purchase, product tags and original packaging-.
- Ship your package with a carrier that can provide tracking. (S I Sports INC or J Calicu USA are not responsible for packages lost in transit)
- Ship your package prepaid to the following address:
J Calicu USA
S I Sports, Inc.
818 UNION PACIFIC BLVD.
LAREDO,TX. 78045